The administration and the public sector have had to evolve to meet the following challenges:

• Keeping pace with legislative, demographic, economic and cultural changes
• Improving the efficiency of internal processes
• Using new technology to improve the quality of services offered to citizens.

The administration sector is undertaking many projects, primarily related to information systems:

• Paperless, mobile services
• Data storage and access
• Collaborative platforms (e.g. for interministerial projects), interoperability, etc.

ALTEN solutions are helping to transform and modernise e-administration, particularly in the Benelux countries and Spain:

• Security (data protection)
• Development of specific applications and databases
• Infrastructure (maintenance outsourcing, etc.)
• Implementation of management software

In Spain, ALTEN uses a broad range of products to meet its clients' customer resource management needs:

• Integrated decision-making software for the public sector: Embla
• Personnel management: Nedaes, Badaral, Meta 4
• ERP systems: SAP, Lawson.

ALTEN uses proven methods to deploy each of these products throughout the entire development process, from functional analysis to implementation and integration, testing and validation, and change management support and training.

Project references