Public sector & Government services
Market Trends
Governments rely heavily on digital technologies to transform their services, provide a modernised work environment for agents, strengthen cooperation between administrations and optimise public spending.
For 75% of the world’s administrations, digital transformations are motivated mainly by budgetary pressure and citizen’s desires. 69% feel that public services are lagging the private sector in digital capacity. (Deloitte study)
Challenges:
- Define a long-term global digital strategy
- Complete these transformations by optimizing budgetary performance
- Provide the citizen with a better service
Governments and local authorities are increasingly digitising administrative procedures (i.e. online forms, digital transactions, etc.) in order to facilitate exchanges between users and administrations and optimise the management of all procedures.
58% of French public officials believe that administrative procedures are the priority area for digital transformation. Today, 80% of these procedures are still done via paper forms; by January 1, 2022, 100% of the procedures should be digitised.
Challenges:
- Ensure the security of personal data
- Allow users to use a single means of identification
- Strengthen the interoperability of information systems between administrations
Inter-administration data exchanges based on open and secure APIs will allow new services and applications to develop shared by a varied ecosystem made up of the administration, voluntary sector, the private sector, etc.
In 2018, the UK tax administration HMRC has opened six APIs that allow third-party developers to access data such as individual income. New third-party applications using these APIs have reduced the need for user-officer interaction by 16%.
Challenges:
- Adopt an approach centred on the citizen’s place in the ecosystem
- Develop trust with data usage transparency
- Encourage the use of new tools such as predictive analysis
ALTEN Value Proposition
Functional sectors
covered by ALTEN
Online administration
Health & Social Security IS
Justice, Police & Defence IS
Our Success Stories
There are many benefits to the AGILE approach including increased quality, greater transparency, risk mitigation, and ability to course correct to stay on-time and on-budget. ALTEN introduced this methodology in the development of eGovernment applications, for the ministry of finance of a European country.
Today, the public sector faces a major challenge in its investment projects: how can it respond effectively to users’ needs in a context of declining budgetary resources? ALTEN leverages its technical and organisational skills and its functional expertise to support the defence ministry of a European country in modernising all of its radio equipment.
Local authorities use new digital usages to connect infrastructure and civil servants to improve how services are managed and improve regions’ attractiveness. ALTEN support a creator of solutions for connected cities and local authorities whose goal is to put citizen participation at the core of the Smart City concept.
Managing information technology solutions in a complex and ever-changing organizational environment is never easy. ALTEN is responsible for the management of all Information systems infrastructure and communication systems for a European country’s ministry of Industry, and has implemented Kanban method to reduce the operational costs.
OUR CLIENTS
Government
Government of Australia, Confédération Suisse…
Ministery
Ministry of Defence (UK), Ministerio de Defensa (Spain), Ministerio de Industria,Turismo y Comercio (Spain), Ministerio de Hacienda y Administraciones Publicas (Spain)…
Service operator
Groupe La Poste, Gruppo Poste Italiane, Fondo de Garantia Salarial, Registradores de España…
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