Retail & Consumer Services - ALTEN Group

Retail & Consumer Services

The pandemic has contributed to the massive adoption of new uses that will be retained by consumers: click & collect, contactless payment, express delivery, personal shopper, social selling, etc.

All brands are accelerating their digital transformation to provide a smooth, multi‑channel client experience. This digitalisation now extends to internal and back‑office processes.

The use of data is becoming essential for forecasting client demand, proposing personalised offers, making automated product selections, improving logistics flows and optimising prices.

Functional sectors

covered by ALTEN

Electronic banking and cashing

Electronic banking and cashing

Multi-channel E-commerce

Multi-channel E-commerce

Point of sale

Point of sale

Sales & Marketing

Sales & Marketing

Customer Relationships

Customer Relationships

Our Success Stories

Drivers are increasingly likely to buy their vehicle online. To accompany this revolution, a European car manufacturer asked ALTEN to develop its e-commerce platform to sell vehicles and connected services.

LINCOLN (an ALTEN Group solution) has set up a Big Data delivery centre for one of the world’s largest communication groups. It measures and predicts the impact of each advertising campaign on the distributor’s sales from the department to the product level.

Analysing the user journey of more than 230,000 travel agents on their sales tool (a Front Office platform accessible via the cloud) has allowed ALTEN to implement an artificial intelligence solution to improve their business performance and user experience.

Connected speakers and smart voice assistants have become a must-have interface for IoT devices at home, opening up new perspectives in the voice business. ALTEN is helping to develop a virtual personal voice assistant at the core of an innovative project co-developed by two European telecommunications operators.

Producing more than 900 million product units every year, one of the largest sporting goods manufacturers in the world charges ALTEN to develop a test automation framework for its Group Marketing applications: Digital Asset Management, B2C product design & production planning, and B2B Customer relationship management.

OUR CLIENTS

Retail

Lowe’s Companies, ADEO Groupe, Decathlon SA, Kohls, eBay, Sisal Group…

Travel & Restauration

McDonald’s, Air France Groupe, AccorHotels Groupe, Amadeus Groupe…

Are you interested in the Retail & Consumer Services sector?

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